
Shipping Policy – ROLEXGLAS
EFFECTIVE DATE: MARCH 5, 2025
At ROLEXGLAS, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the methods, costs, and delivery times for products purchased from our website or in-store. By purchasing from ROLEXGLAS, you agree to the terms set forth in this policy.
1. SHIPPING METHODS AND COSTS
We offer various shipping options to meet the needs of our customers. Shipping costs will be calculated at checkout based on your location, the weight of your order, and the selected shipping method.
Available Shipping Methods:
- Standard Shipping: A cost-effective option with an estimated delivery time of 5-7 business days within the United States.
- Expedited Shipping: For quicker delivery, we offer expedited shipping with an estimated delivery time of 2-3 business days.
- International Shipping: We offer international shipping to select countries. Delivery times and costs will vary depending on the destination country and the shipping method chosen.
Shipping fees will be calculated at checkout before you finalize your purchase.
2. ORDER PROCESSING AND DELIVERY TIMES
- Order Confirmation: After placing an order, you will receive an order confirmation email acknowledging that we have received your order. This email does not indicate that your order has been processed or shipped yet.
- Processing Time: Orders are typically processed within 1-2 business days. During peak shopping periods, holidays, or special promotions, processing times may take longer. We will notify you promptly if there are any significant delays.
- Shipping Time: Once processed, orders are shipped based on the selected shipping method. Standard shipping typically takes 5-7 business days, while expedited shipping typically takes 2-3 business days. Delivery times for international shipments may vary based on the destination country.
3. SHIPPING DELAYS
While we strive to ensure timely delivery, unforeseen circumstances may cause delays. These factors can include:
- Weather-related delays
- Carrier delays
- Holidays and peak seasons
- Customs delays for international shipments
ROLEXGLAS is not responsible for delays caused by external factors such as weather, customs, or issues with the shipping carrier. However, we will work closely with our shipping partners to minimize delays and ensure timely delivery.
4. TRACKING YOUR ORDER
Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking number to monitor the status of your shipment through the carrier’s website. If you experience any issues or need assistance with tracking, please contact our customer service team.
5. INTERNATIONAL SHIPPING
- Shipping Fees: International shipping fees are based on the weight and destination of the order. Shipping fees will be calculated at checkout.
- Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be imposed by local authorities. These charges are not included in the price of the product or shipping and will be collected by the customs authorities in the destination country.
- Currency and Payments: All international transactions are processed in U.S. dollars (USD). Your payment provider or bank will convert the total amount to your local currency based on the current exchange rate. Additional currency conversion fees may apply.
6. SHIPPING INSURANCE
Shipping insurance is available for an additional cost. If you choose to purchase shipping insurance, your order will be covered in case it is lost or damaged during transit. We highly recommend using shipping insurance for high-value items.
7. ADDRESS VERIFICATION
Please ensure that the shipping address you provide is accurate and complete. ROLEXGLAS is not responsible for delays or issues resulting from incorrect or incomplete address information. If you notice an error in your shipping address after placing an order, please contact us immediately at info@rolexglas.com to correct it.
8. DAMAGED OR LOST PACKAGES
If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and either send a replacement or issue a refund, depending on the circumstances. Please keep the damaged packaging and take photos of any damage to assist in the claim process.
9. SHIPPING RESTRICTIONS
Certain products may have shipping restrictions due to local laws or regulations. If a product cannot be shipped to your location, we will notify you promptly and offer alternatives. Some international destinations may have longer shipping times due to local customs regulations or postal service delays.
10. CHANGES TO THIS SHIPPING POLICY
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or make purchases after these changes, you accept the revised terms.
11. CONTACT INFORMATION
For any questions regarding shipping, delivery, or other inquiries, please feel free to contact our customer service team:
📍 Address: 32 Ronaele Rd, Medford, Massachusetts (MA)
📞 Phone: (781) 874-9039
📧 Email: info@rolexglas.com
🌎 Website: https://rolexglas.com