Sales Policy – ROLEXGLAS

EFFECTIVE DATE: MARCH 5, 2025

At ROLEXGLAS, we are committed to providing high-quality sports equipment and accessories, ensuring excellent customer service, and offering a smooth shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our website or in-store. By purchasing from ROLEXGLAS, you agree to the terms set forth in this policy.

1. PRODUCT AVAILABILITY

We strive to ensure that all products listed on our website are available and ready for shipment. However, due to high demand or supply chain issues, some products may become temporarily out of stock. If a product becomes unavailable after placing your order, we will notify you promptly and offer the following options:

✔ Backorder: If the item is expected to restock soon, we will place your order on backorder and ship it as soon as it becomes available.
✔ Substitution: If the product is permanently unavailable, we will offer a similar item of equal or greater value.
✔ Refund: If the product is no longer available, we will issue a full refund to your original payment method.

2. ORDER PROCESS AND PAYMENT

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order. However, it does not mean your order has been processed or accepted. Once payment is successfully processed and the order is ready for shipment, you will receive a shipping confirmation email.
  • Payment Methods: We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Payment is processed at the time of purchase.
  • Pricing: All prices are listed in U.S. dollars (USD). Applicable taxes and shipping fees will be calculated at checkout based on your location and the shipping method selected.
  • Payment Authorization: Your payment will be authorized when you place an order, but we will only charge your account once the order is processed and shipped. If your payment is declined, we will notify you, and the order will not be processed until a valid payment method is provided.

3. SHIPPING AND DELIVERY

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping fees will be calculated at checkout based on your location and the shipping method chosen.
  • Processing Time: Orders are typically processed within 1-2 business days. During peak periods (holidays, sales events), processing times may be slightly longer.
  • Shipping Time: After processing, orders are shipped based on the selected shipping method. Standard shipping typically takes 5-7 business days, while expedited shipping typically takes 2-3 business days. Delivery times for international shipments may vary depending on the destination country.
  • Shipping Delays: ROLEXGLAS is not responsible for delays caused by external factors such as weather, customs delays, or issues with the shipping carrier. We will do our best to inform you of any delays and ensure timely delivery.

4. ORDER CANCELLATION AND MODIFICATIONS

  • Order Cancellations: Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may be subject to a 10% restocking fee if the order has been processed or shipped.
  • Modifications: Once an order has been placed, it cannot be modified. If you need to make changes, please cancel the original order within 24 hours and place a new order.
  • Custom Orders: Custom or personalized orders cannot be canceled or modified once production has started.

5. RETURNS AND EXCHANGES

  • Return Eligibility: ROLEXGLAS accepts returns within 30 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition. For more details, please see our Return and Exchange Policy.
  • Exchanges: We offer exchanges for items of equal or lesser value within 30 days of receiving your order. If the new item is more expensive, you will be required to pay the price difference.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving your order for assistance. We will arrange for a return, exchange, or refund.

6. PRICING ERRORS

While we strive to provide accurate pricing and product information, errors may occur. If a pricing error occurs, ROLEXGLAS reserves the right to correct the error. If a discrepancy is found:

✔ If the corrected price is lower, we will adjust your order and charge the new price.
✔ If the corrected price is higher, we will contact you for approval before proceeding with the order.

7. TAXES AND DUTIES

  • Sales Tax: Sales tax will be applied to orders based on your shipping location. The applicable tax rate will be displayed during checkout before you finalize the purchase.
  • Customs Duties and Taxes: For international orders, customers are responsible for any customs duties, taxes, or fees applied by local authorities. These charges are not included in the price of the product or shipping cost and will be collected by customs authorities at the destination country.

8. GIFT CARDS AND PROMOTIONS

  • Gift Cards: ROLEXGLAS may offer gift cards for use on both online and in-store purchases. Gift cards cannot be redeemed for cash or returned.
  • Promotions: Promotional codes and discounts can be applied during checkout. Please note that promotions cannot be combined unless explicitly stated.

9. CUSTOMER SERVICE AND SUPPORT

For any inquiries or assistance regarding your order, please contact our customer service team:

📍 Address: 32 Ronaele Rd, Medford, Massachusetts (MA)
📞 Phone: (781) 874-9039
📧 Email: info@rolexglas.com
🌎 Website: https://rolexglas.com

10. CHANGES TO THIS SALES POLICY

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or making purchases after these changes, you accept the revised terms.